Privacy Policy:

Introduction:

The Privacy Policy covers the practices for handling and securing your Personal Information by www.tixilo.com, a unit owned and controlled by Tixilo Travel Expert Pvt Ltd.

This Privacy Policy is applicable to persons who avail services for car/cab/taxi hire from www.tixilo.com through its website; mobile application; mobile site etc. The applicability of this Privacy Policy also extends to persons who visit the offices of Tixilo Travel Expert Pvt Ltd who is controlling and owning www.tixilo.com.

As an User / Customer of www.tixilo.com, you agrees to abide by the terms of this privacy policy.

This privacy statement does not apply to the websites, mobile sites and mobile apps of other third parties, even if their websites are linked to www.tixilo.com. We recommend you to review the privacy statements of the other parties with whom you interact on web portal.

What personal information or data is collected from you and how we use it?

“Personal Information” means and includes all information that can be linked to an individual or to identify any such individual, viz. name, address, mailing address, telephone number, email address, vehicle preference; company name and employee accounts with Tixilo; Reservations and Rental details including dates, times and places of vehicle hire; ; online feedback surveys; electronic records/databases of all rental agreements;credit card number, card holder name and details, expiration date, number of cabs required, etc and any or all other details that may be necessary for availing any listed services from the official website on your end.

When you visit www.tixilo.com website, we may collect information regarding the domain name and host from which you are accessing the website, the Internet Protocol (IP) address of the computer / laptop or internet service provider you are using and any other statistical data. The users/customers are informed through this privacy policy that the website: www.tixilo.com uses cookies and tracking technology for website and mobile site users depending on the features offered. Personal information will not be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. We also request our users/customers to go through the Cookies as mentioned below in this Policy.

User Registration:


If you choose to become a registered member/user/customer of www.tixilo.com, you must provide us with your name, address, telephone number, e-mail address etc. In order to use this website, you must first complete the registration form. This information is collected on the registration form for several reasons:

Personal Identification.

To avail the services offered by www.tixilo.com on its website.

To deliver the services opted by the User/Customer.

To cancel, seek refund of services provided by www.tixilo.com.

To complete the transaction procedure initiated by the User/Customer.

To allow us to contact User/Customer for customer services, if necessary.

To customize the contents of the website: www.tixilo.com; mobile site; mobile application to strive to meet User/Customer specific needs.

To make the services offered by www.tixilo.comeasily available to you.

To confirm your new registration and each visit or booking of services offered by www.tixilo.com.

This information is used to contact User/Customer about the services on the website in which you have expressed interest. At your option, you may also provide information (such as gender or age) about yourself, which are not mandatory in the Registration Form.

 

Vendor Registration:

 

If you choose to become a registered vendor of www.tixilo.com, you must provide us with your name, address, telephone number, e-mail address etc. In order to use this website, for supplying cab services to our users/customers/members, you must first complete the registration form. The following are the filtration of information used by www.tixilo.com:

Individual Vendor Registration:

Personal Identification of the Vendor, i.e. Name; Address for communication; email id; mobile no.; alternate contact details;

Number of cars to be placed on board.

Vehicle number(s).

Type of cars offered for cab service i.e. owned or leased out cars.

Identification details of cars like model no.; colour; features etc.

 

Agency Vendor Registration (TTSP):

Agency name or name of Body-Corporate.

Website details, if any used by such Agency or Body-Corporate.

State in which the said Agency or Body Corporate is registered.

Details of registered office or principal place of business.

Address for communication; email id; mobile no.; alternate contact details;

Number of cars to be placed on board.

Vehicle number(s).

Type of cars offered for cab service i.e. owned or leased out cars.

Identification details of cars like model no.; colour; features etc.

These information are used to update the User/Customer about the services on the website which are offered by www.tixilo.comin which you as vendors have expressed interest. At your option, you may also provide information (such as gender or age) about yourself, which are not mandatory in the Registration Form.

Procedure for Collection of Information and its Use:

We, Tixilo Travel Expert Pvt Ltd are the sole owners of the information collected on this website: www.tixilo.com. We only have access tocollect information that you voluntarily provide us via email or other direct contact from your end. We undertake that we will not sell or rent this information to anyone.

We will use the information provided by you to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, i.e. Logistic / Customer Care and other interested parties in fulfilling your request / order.

Unless you ask us not to, we may contact you via email in the future to tell you about the up comings promotional offers on our new services, or changes to this privacy policy.

Except the Government Authorities, all other third party(s) will have no access to the information provided by you while accessing our website www.tixilo.com.

 

You’re access to the information provided by you:

You may opt out from us at any time to check or review or revise the following information or data provided by you by contacting us via email or customer helpline number given on our website: www.tixilo.com.

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Availing the Services for cab hire:

In order to avail our services through our website: www.tixilo.comyou must provide us with certain Personal Information as mentioned above. You may also provide us with the name or names of the person(s) to whom you want to gift any of our services. We require this information to process, fulfill and confirm your transaction and keep you informed of each transaction's status you booked in.

Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secured way, the moment we ask you to share. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, invoicing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and hence the information are protected.

 

Cookies:
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Links:
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users/customers to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Updates:

Our Privacy Policy may change from time to time and all updates will be posted on this page.

 

With whom your personal information is shared?

When you/user/customer uses this site to book a cab service through this website, we must provide certain Personal Information of yours to the Customer Care and Logistic Team or other third party who are also involved in request completion mechanism to successfully fulfill your request and order. The same may be shared at the time when you/user/customer makes a request for cancellation or refund or return of product or service.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with the required third parties with whom we have tie-ups or alliances and also with those parties who provide us the promotional and other benefits from time to time basis.

 

How you can opt-out of receiving our promotional e-mails:

At any time, you may unsubscribe from our newsletter or promotional services through the “My Account” link on the website or mobile site or mobile application.

You will occasionally receive email updates from us about offers, discount sales, bulk sales etc. in www.tixilo.com, special offers, new services, and other noteworthy items available from time to time on www.tixilo.com. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the ‘unsubscribe’ link or follow the instructions in each email message or send us an email unsubscribe@tixilo.com.

 

PRIVACY FOR MOBILE APPLICATION & MOBILESITE USERS:

What Android and IOS Permissions required while using our mobile applications:

When tixilo app is installed on your phone, a list of permissions appears e.g. User Agreement. Since there is no option to customize those permissions, below is a description of the permissions that tixilo Application requires and the data that www.tixilo.com shall access and use.

Android permissions:

Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your booking and delivery of product and service you opt for on this website, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch tixilo Application to book a request, we auto-detect your location so that our nearest logistic team in the preferred location of request is auto-filled.

SMS: If you allow us to access your SMS, we read your SMS to auto fill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless transaction experience while placing a request and you don’t need to move out of the app to read the SMS and then enter it in the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your service reviews with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for upcoming services. This information will be stored on our servers and synced from your phone.

Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading to choose from, etc.

Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless experience while availing our service.

Calendar: This permission enables us to put service plan on your calendar.

IOS Permissions:

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, new product related updates, etc. on your device. If you do not opt for this, updates for your order like booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts: If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your experience with tixilo Application with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for other products and services or related products and services which your friends have purchased. This information will be stored on our servers and synced from your phone.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to place an order, we auto-detect your location so that your City is auto-filled. We require this permission to recommend our nearest Logistic team. Your options are personalized basis your locations. For international orders, this enables us to determine your time zone and provide information accordingly.

Windows Permissions:

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to privacy@tixilo.com. The team of tixilo will respond to all reasonable concerns or inquiries.

Thank you for using the Website!

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via CUSTOMER HELPLINE: +91 7568575757