Terms & Condition


Welcome to www.tixilo.com an e-commerce portal owned and controlled by Tixilo Travel Expert Pvt Ltd and its affiliates acting as intermediary between user/customer and Taxi Transport Service Provider (TTSP),wherein we offer a wide range of customers/users the online car/cab/taxi rental booking service which offers reliable, timely and safe car/cab/taxi services at highly competitive prices. We at www.tixilo.com provide services available to both residents and tourists. We also provide booking services for local, outstation trips and one way services. We at www.tixilo.com provide access to you to draw the benefit of www.tixilo.com subject to the conditions set out on this page.


Terms and Conditions for Use:

1.    Your Account:

We collect personal information from you such as name, contact information, billing address, mailing address etc, voluntarily submitted by you as “USER”/“CUSTOMER”. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. The information provided by you as “USER”/“CUSTOMER” is kept secured and is only accessible to authorized employees, agents and contractors of www.tixilo.com.You by logging in or using this website agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website: www.tixilo.com. Tixiloreserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

2.    Privacy Policy for User Information:

Please review our PRIVACY POLICY, which also governs your visit to www.tixilo.com,to understand our practices. The personal information / data provided to us by you during the course of usage of www.tixilo.comwill be treated as strictly confidential and in accordance with the PRIVACY POLICY and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

3.    E-Platform for Cab/Taxi Hire Services:

You agree, understand and acknowledge that the website www.tixilo.comis only an intermediary between TTSP and user/customer for online service provider which enables you to book/hire car/cab/taxi services delivered through the permission of the car/cab/taxi owner(s) or its other affiliates.

You can login as an user/customer of services listed on the website at the price indicated therein at any time and from any location through website: www.tixilo.com; mobile site:
www.tixilo.com; mobile Application:
https://play.google.com/store/apps/details?id=com.tixilo.user . You as users/customers further agree and acknowledge that www.tixilo.com is only an e-portal for the services rendered and supplied by TTSP or individual car/cab/taxi owners. Accordingly if you believe that the car/cab/taxi service(s)is unsatisfactory to you, then the same is subject to the contract between you and TTSP or individual car/cab/taxi provider. However, you may also provide us with the information to us by sending an email to greviance@tixilo.com. The procedure to lodge a complaint is mentioned under our GREVIANCE POLICY.

4.    How the user/customer would book/hire a cab/taxi from www.tixilo.com:

  • At first you can login as registered user or guest user in our website, mobile site or mobile application and select the type of services you want i.e. local, outstation trip or one way drop service.
  • Accordingly a booking will be considered by us on your acceptance of accessing your GPS location.
  • Thereafter, your request for car/cab/taxi hire will be pushed forward to TTSP or individual car/cab/taxi service provider. Your request is subject to availability of TTSP or individual car/cab/taxi service provider in on around your location at the moment of your request for car/cab/taxi services.
  • For Registered User: Once TTSP or individual car/cab/taxi service provider accepts your request, you will be notified with the details of TTSP or individual car/cab/taxi service provider through SMS on your registered mobile number available on our website: www.tixilo.com.
  • For Guest User:If you are a guest user, then once the TTSP or individual car/cab/taxi service provider accepts your request, you will be notified with the details of TTSP or individual car/cab/taxi service provider through SMS on your mobile number and email id which you use as guest on our website: www.tixilo.com.
  • You shall pay the taxi fare, parking charges, additional night charges (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services;
  • You agree and accept that the use of the Services provided by the Tixilo Travel Expert Pvt Ltd (Tixilo.com) is at your own sole risk, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
  • You shall ensure that you will not be indulged in any of the following activities while in a taxi:

·                     Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if you are found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance, Littering the Taxi;

·                     Spoiling or damaging the seats and/or any other interiors of the Taxi;

·                     Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi;

·                     Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request made byyou. The driver also has the right to refuse such a pick-up or ask you to alight from the cab;

                Asking the driver to board more passengers than the seating capacity in the taxi. The driver has the right to refuse such a pick-up or ask you to alight from the taxi.

                The Services will meet the your requirements;

                The Services will be uninterrupted, timely, secure, or error-free.

                Tixilo Travel Expert Pvt Ltd (Tixilo.com) shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the you arising out of the use of taxi service offered by Tixilo Travel Expert Pvt Ltd (Tixilo.com) or due to the failure of Tixilo Travel Expert Pvt Ltd (Tixilo.com) to provide Services to you for any reason whatsoever including but not limited to your non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Tixilo Travel Expert Pvt Ltd (Tixilo.com) or any person or any organization involved in the above mentioned systems.

                Tixilo Travel Expert Pvt Ltd (tixilo.com) will not be liable for any damages of any kind arising from the use of the Service offered by Tixilo Travel Expert Pvt Ltd (Tixilo.com), including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

                If any passenger misses the train or flight or bus, Tixilo Travel Expert Pvt Ltd (Tixilo.com), will not be liable for any compensation, only you will be responsible for managing your trip/travel timely. You shall make an alternate arrangement if the cab has not reached due to any reason.

                You shall indemnify Tixilo Travel Expert Pvt Ltd (Tixilo.com),  from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Tixilo Travel Expert Pvt Ltd (Tixilo.com),  may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by you and shall pay such sums on demand on the Company.

                Tixilo Travel Expert Pvt Ltd (Tixilo.com), shall be entitled at any time without giving any reason to terminate the booking of taxis booked by the Customer.

                Tixilo Travel Expert Pvt Ltd (Tixilo.com), encourages all its customers to take full responsibility of his/her items. In case of lost items inside the taxi/cab during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

                If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Tixilo Travel Expert Pvt Ltd (Tixilo.com),  of the same in writing within 12 hours of using the taxi or the Services of Tixilo Travel Expert Pvt Ltd (Tixilo.com).

                Tixilo Travel Expert Pvt Ltd (Tixilo.com) shall not be liable for any conduct of the drivers of the taxis. However, the Tixilo Travel Expert Pvt Ltd (Tixilo.com), encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using Tixilo Travel Expert Pvt Ltd (Tixilo.com) Services.

                Tixilo Travel Expert Pvt Ltd (Tixilo.com) shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's web @ www.tixilo.com on the date that Tixilo Travel Expert Pvt Ltd (Tixilo.com), may indicate that such addition, variation or amendment is to come into effect.

                It is expressly made clear to you hereby that Tixilo Travel Expert Pvt Ltd (Tixilo.com), does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and Tixilo Travel Expert Pvt Ltd (Tixilo.com) disclaims any and all liability in respect of the drivers and the taxis alike.

                Tixilo Travel Expert Pvt Ltd (Tixilo.com) have right to use the customer contact information for its own marketing purposes. Tixilo Travel Expert Pvt Ltd (Tixilo.com) may send regular Email or SMS updates to the mail ids or mobile numbers registered with it.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Tixilo Travel Expert Pvt Ltd (Tixilo.com)with respect to access to and use of the web site and the Services offered by Tixilo.com, superseding any prior written or oral agreements in relation to the same subject matter herein.

5.    Access to www.tixilo.com:

We at www.tixilo.comwill do our utmost to ensure that availability of the website/mobile site/mobile application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website/mobile site/mobile application may also be occasionally suspended or restricted to allow us for repairs, maintenance, up gradation or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

6.    Cookie/Tracking Technology:

We at www.tixilo.commay use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to www.tixilo.comand understanding how visitors use the website/mobile site/mobile application. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookies and tracking information may be shared with third parties.

7.    License for website access to parties other than USERS/CUSTOMERS:

Ø  Tixilo grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of tixilo and / or its affiliates, as may be applicable. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

Ø  This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of tixilo and / or its affiliates, as may be applicable.

Ø  You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.tixilo.comand its affiliates without express written consent from tixilo and / or its affiliates. You may not use any meta tags or any other "hidden text" utilizing tixilo' or its affiliates' names or trademarks without the express written consent of tixilo and / or its affiliates, as applicable. Any unauthorized use terminates the permission or license granted by tixilo and / or its affiliates, as applicable.

Ø  You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.tixilo.comas long as the link does not portray tixilo and its affiliates, or their services in a false, misleading, derogatory, or otherwise offensive matter.

Ø  You are restricted to the use of any tixilo logo or other proprietary graphic or trademark as part of the link without express written consent of tixilo and / or its affiliates, as may be applicable.


  1. Your Conduct:

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way you understand that you, and not www.tixilo.comis responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

Ø  for fraudulent purposes, or in connection with a criminal offense or other unlawful activity.

Ø  to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam”.

Ø  to cause annoyance, inconvenience or needless anxiety.


9.    Reviews, comments, communications and other content:

Ø  Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, www.tixilo.comreserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole decision / observation of www.tixilo.comviolates these conditions of use and, or terminate your permission to access or use this website.

Ø  If you do post content or submit material, and unless we indicate otherwise, you

(a)  grant tixilo and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media and